Refund Policy of GrainAndGreen
Last updated: March 1, 2023
At GrainAndGreen, located at 457 Pizza Street, Naples, Italy, 80100, we strive to ensure that our customers are completely satisfied with their purchases and experience. We understand that sometimes you may need to return a product you have purchased from our grainandgreen.xyz website. Therefore, we have outlined our Refund Policy below.
Returns
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email customer service at GrainAndGreen to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and mail your return to the following address:
GrainAndGreen
Attn: Returns
RMA #
457 Pizza Street, Naples, Italy, 80100
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least seven (7) days from the receipt of your item to process your refund or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
- Gift Cards
- Downloadable software products
- Some health and personal care items
- Any food item or beverage that has been opened or used
- Freshly prepared goods such as pizza, salads, or sandwiches
Exceptions
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at: +39 081 777 3333
Modifications to our refund policy
GrainAndGreen reserves the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.